Frequently Asked Questions
What should I do if I want to order?
You are more than welcome to place an order online, pay via our secure payment gateway, Paypal, Visa, Amazon Pay etc. Once paid you will receive your order confirmation via provided email address, once order dispatch your tracking information will be provided and on the day of delivery carrier will send you alert via text message if mobile number provided and email
Can I order by phone?
Yes you can place an order via phone. Call us at: 0208-159-8994
I have questions about the product or want to change (color, size, size, price ...) what to do?
Product variations are provided on the option to choose, if you have made an error you will have time to correct it until item get dispatched, immediately contact us on hotline number : 0208-159-8994 and will be corrected along with your written confirmation via email.
Why did I receive a cancellation / out of stock notification after I successfully placed an order?
We do our best to keep our inventory upto date, again sometime it missed and happened to updated on time, which is very rare, we are keeping our inventory updated according to everyday sales.
How to put multiple products into the same order?
You can keep adding your items into basket and checkout once shoppin list finalised.
I want to cancel my order?
You can cancel your order, please do let us know ASAP, if possible before order gets dispatched again we do our best to keep on hold and issue refund your order accordingly.
May I have exact delivery date and time please
Our orders are dispatched with on-line tracking code, you can always track your parcel on-line and get delivery date and time (3 hours time frame). If you have any query you are always welcome and give us a call or send message regarding. Tracking code and respective courier company will be updated on your purchase history. We strongly advise you to keep your contact number and delivery address updated.
I have problem on my purchase item or problem on assembling.
Please don't panic, we are always here to help you regarding, It is must to check the items conditions on arrival (mostly boxes if any sign of damages) if you suspect item didn't arrive in good condition please refuse the delivery and sign as damaged on delivery slip. Also if you notice any damages report us with proof of images within 24 hours of your delivery. Every flat pack boxes will contain assembling instruction manual, if not please do contact us we will supply the scanned copy or post your instruction manual. regarding the difficulties on assembling, please do contact us with the issue you are facing and if possible take pictures if any manufacture fault, we will dealt with these cases within 24 hours and if possible we will get our fitter for support.
Can you arrange delivery with the date of my choice?
Yes in most of the cases this is possible (Monday-Friday) but before you have to contact our customer service or send us message for confirmation, we advise these arrangement is possible if receive your request 4-5 days in advance. There is Saturday delivery with special arrangement and will cost you £20.00 extra. Also visit our postage-and-packaging for more details regarding our delivery policies.
Item is not what I was expecting or I change my mind.
We do our best to provide you most accuracy of product description, if you think this is could be the case, please contact us and request further information including more pictures from our showroom, video, measurement those not included on descriptions etc. Also you may visit our store Monday to Saturday. The process for delivery and return is expensive and more hassle hence we advise you to go through all the information provided. Further information, please refer to our Return and Refund sections.
I am really not happy, very bad experience on my purchase.
Distance shopping mayn't be always 100% accurate, and due to involvement of delivery from third party we don't have full control on our hand but we are always happy to assist you and give our best to meet your expectation, before you decided to open the case or providing feedback, give us a chance to hear you and we dealt with our efficiency and perfection.
Why do I need to sign on delivery slip?
Signature on your delivery proves that courier company has deliver your items (all boxes) in good condition. If you doubt or notice any damages with the attention of delivery drive please sign as damaged and refuse to take the delivery.
Do you have any quality assurance?
We provide you 1 year manufacture fault, we grantee you the quality also please be aware of the cheaper version of similar items over the market. Wise customer always take time for research before they commit to purchase.
Payment & Delivery
What forms of payment does the shop have?
We accept all major payments types via our secure payment gateway powered by shopify ssl cerified gateway, Paypal, Amazon pay, G Pay, A Pay, Visa, Master Card, and all other major cards
How can I change my payment method for an order?
You will have different options to pay at checkout to suit you.
Card payment error?
If you wanted to change the payment type, let us know we will cancel your order and may place an order again if applicable.
How to use discount codes?
All valid discount codes are available to apply within checkout under promotion code sections.
How to check order status?
You will be notified via email your order stauts timely with different phases, also you can check via order page under My account section.
How is shipping fee calculated?
Currently we are offering free delivery to all orders within UK Mainland, unless its special delivery, eg; Satuday delivery which will cost you £20.00 extra, which is available to choose at checkout under shipping options.